Paying Bills at a Hotel
Lesson Plans
Activities Work Sheets Shopping
When it’s time to pay for services rendered there are several expressions that both the guests
and staff may used. Look at these examples.
Expressions- Bill Settlement
From Staff From Guests
Will that be cash or charge? I’ll be paying with cash.
How will you be paying? Do you accept VISA or MasterCard?
Could you sign here please? There you are.
Here’s you change sir. That’s OK, keep the change.
Would you like a receipt? Could I have a receipt please?
I’ll check the bill again if you like. This seems a bit much. Can this be right?
Yes, a service charge is included in the bill. Is a tip or gratuity included in the bill?
Let me double check that for you ma’am. I think there’s been a mistake on the bill.
Dialogues- Bill Settlement
Guest: Could I have the check please?
Staff: Of course sir, I’ll be back in a moment.
Guest: I’d like to check out please.
Staff: Of course sir, could I have your room number and room key?
Guest: The room was 333. Here’s the key.
Staff: Did you use the mini bar sir?
Guest: Yes, I had a couple of sodas.
Staff: The total comes to $577.99. Will you be charging this sir?
Guest: Yes, put it on my Visa Card.
Staff: Sign here please. And thank you for staying with us.
Guest: There you go. Thanks
Staff: How will you be settling your bill sir?
Guest: I’ll be paying by cash.
Staff: Yes sir, here’s the bill.
Guest: Excuse me, but what is this charge for?
Staff: Let me see, it’s for an apple pie.
Guest: But we didn’t order apple pie.
Staff: I’m terrible sorry for the error sir. Let me refigure this. Here you go sir.
Guest: That looks right. Thank you.
Staff: Sorry for the error sir, and please come again.
Staff: Would you like to pay for the tennis court in cash or charge it to your room?
Guest: Just charge it to my room please.
Staff: Yes sir, if you could just sign here.
Guest: There you are.
Staff: Thank you sir, have a pleasant day.
Conversation Activities- Bill Settlement
1. Practice using the above expressions by having a dialogue similar to the ones above with
a partner, one partner taking the role of the guest and the other the role of the staff.
For additional practice, switch roles. Practice the dialogue several times, trying to
use all of the expressions noted above.
2. Role play the following situations with a partner, one person taking the role of the guest
and the other person taking the role of a hotel staff.
The guest didn’t order a beer with dinner
The bill had a charge for a deluxe burger, not a plain burger
The bill included a charge for 2 glasses of tea, the guest only had 1
The bill didn’t include 2 orders of ice cream
The guest got the wrong bill, for someone else’s order
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