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English for the Hotel Industry

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  • Resort and Hotel English

    A conversation book

    for teachers of hotel English

  • English for Hotel Staff

    A conversation book for

    for hotel employees

   Giving Compliments

 

Lesson Plans                           

Activities          Work Sheets

 

Everyone likes to hear compliments. Compliments make people feel good about themselves,
and we all need that at times. Hotel guests and staff are no exceptions. Guests may give
hotel staff compliments for the quality of their service, for their English ability, for their
appearance in an unique uniform, or for doing something a little extra for the guest.

A hotel staff may give a guest a compliment about how they look in a newly purchased outfit,
or for their patience when a problem arises, or for a beautiful new hair style after visiting a
beauty parlor.

Look at the expressions below that can be used when giving and responding to compliments.

 

Expressions- Compliments

Giving complements

That’s a very nice …(dress).

Great job on the …(presentation).

You look very good in … (that new hair-do).

This dish is delicious, my compliments to the chef.

That … (tie) looks great on you.

Responses to compliments

How kind of you to say so.

Thank you.

I’m glad you like it.

It was nothing really. (an expression of modesty and humility)

 

Dialogues- Compliments

Staff: What a beautiful dress, Ms. Elliot.
Guest: Thanks, I’m glad you like it.

Staff: Your new hair-do looks absolutely gorgeous, Mrs. Simpson.
Guest: How kind of you to say so.

Guest: My compliments to the chef. This linguine is superb.
Staff: Thank you ma’am. I’ll be sure to let the chef know.

Guest: Your English is very good.
Staff: Thank you very much.

Staff: Excellent game Mr. Johnson. You really gave me a workout.
Guest: Thanks, I guess all those private lessons are finally paying off.

Guest: I really appreciate all the extra work you did on helping us solve that problem. It
         truly went above and beyond. My compliments to your work ethic.
Staff: Thank you sir, how kind of you to say so.

 

Conversation Activities- Compliments

1. Practice using the above expressions by having a dialogue similar to the ones above with
      a partner, one partner taking the role of the guest and the other the role of the staff.
      For additional practice, switch roles. Practice the dialogue several times, trying to use
      all of the expressions noted above.

Remember that one the of best was to improve your English skills is to use the
language over and over again. It may sound boring and tedious but it works to
make the language readily accessible for use when needed.

 

2. Compliment your partner about the following items. Your partner should respond
      appropriately, but with humility.

A new dress or shirt

A new hair cut

A nose job

A meal they just cook

Their handling of a rude guest

 

 

Other Links

Accepting Compliments

Giving Compliments

Compliments

  

 

  • Pages

    •    Asking for and Offering Help
    •    Asking for Permission
    •    Asking for/Giving Directions
    •    Expressing Opinions
    •    Giving Compliments
    •    Giving Instructions in English
    •    Greeting Hotel Guests
    •    Handling Guest’s Complaints
    •    Hotel Facilities & Amenities
    •    Making Comparisons
    •    Making Requests in English
    •    Paying Bills at a Hotel
    •    Say That Again
    •    Talking about Hotel Jobs
    •    Telephone English
    •    Time- Days and Months

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