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Most hotel offer their guests a great number many facilities and amenities for their use and enjoyment. The facilities may include pools, sauna and steam room, a number of restaurants, a health center, tennis courts, putting greens, programs for children, a business center, etc. Throughout the course of the day a guest may ask a hotel employment about any one of them. Questions that guest might have are: does the hotel have a particular facility, where it is located, when are it's hours of operation,  how much does it cost, do the facility staff speak English, etc.

Guests may also ask about facilities or places outside the hotel. Such places may be a diving school, an historical site to visit, a hot night club, or a panoramic vista. The list could be endless. The more knowledgeable hotel staff are about the local facilities and points of interest, the better service they will be able to give to the guests.     

Below are lists of various facilities that guest may inquire about

                   At a hotel                                             In the Community

                   Restaurants                                          Shopping Malls

                   Cafés                                                    Scuba diving

                   Lounges                                                Snorkeling

                   Spas                                                      Golf

                   Saunas                                                  Island Tours

                   Steam Rooms                                      Boat Charters

                   Gift Shops                                             Elephant Treks

                   Gym/ Fitness Centers                         Zoos

                   Conference Rooms                             Museums Museums         

                   Business Centers                                Panoramic Vistas     

                   Swimming Pools                                  Aquariums

                   Squash Courts                                     Sea Kayaking

                   Tennis Courts                                       Open Traditional Markets

                   Putting/chipping greens                      Nature treks

                   Children's Programs                           Grocery Stores

      Look at these examples of guests requests about facilities

      Question: Where can we (... see a good a good live band)?

      Response: You might want to try (…The Saxophone Restaurant.)

      Question: I am looking for (... hot night club. Do you know of any)?

      Response: Well, one of my favorite places is ( ... The Pink Pony).

      Question: Do you know where I can find (... fine jewelry)?

      Response: You may enjoy shopping at (…The Diamond Shop).

      Question: Could you recommend a (... good Italian restaurant)?

      Response: I would highly recommend ( … Guido's).

      Question: Where's a good place (... to see a movie)?

      Response: Have you been to (…the cinema at Central Festival)?

      Question: What is there to do (... here that is different)?

      Response: What about a tour of (…James Bond Island)?

Dialogue

Guest: Were looking for a good restaurant for dinner?

Staff: What kind of food are you interested in?

Guest: Since we are in Thailand, we want to try Thai food.

Staff: The Thai Thai Restaurant is always a good choice.

Guest: Thank you very much. We’ll try it.

Guest: Could you recommend some place to take our kids? They’re getting

              bored with the beach.

Staff: There’s a movie theater in Phuket Town at Central Festival they might

            enjoy.

Guest: Well maybe. Is there anything else more exciting?

Staff: Lots of kids seem to have a great time at the Go-Cart track?

Guest: No way. That’s way too dangerous. 

Staff: Have they ever ridden an elephant?

Guest: No, but is it safe?

Staff: Oh, absolutely. The elephants are well trained and the trainer leads the

           elephant along the path. Riders are strapped into the seats with safety

           belts, just like in a car. And to be truthful, the rides are not that long- 30

           minutes or so.

Guest: That sounds OK.

Guest: I need to check my e-mail. Is there an Internet Café near here?

Staff: Certainly, sir. The Business Center at the hotel has Internet access. 

Guest: Can I also surf the Internet there? I need to find some information for a

              meeting.

Staff: Absolutely sir.

Guest: Can I also save information to a disk or flash memory?

Staff: Of course.

Guest: Do you know what it cost?

Staff: To be honest sir, I don’t really know. But I’m sure it’s a nominal fee.

Guest: Ok, thank you.

Staff: My pleasure, sir.

Practice

Practice using the above expressions by having a dialogue similar to the ones above with a partner, one partner taking the role of the guest and the other the role of the staff. For additional practice, switch roles. Practice the dialogue several times, trying to use all of the expressions noted above.

More Practice

Role play the following situations with a partner, with one partner taking the role of the guest and the other partner taking the role of the staff.

      The guest is seeking information about:

• A place for dinner- Thai and Western food

• An outdoor adventure

• A movie

• A tour to a nearby island

• A night club

• Clothes Shopping

• Souvenir shopping

• Exercise

• Massage

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