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English for the Hotel Industry

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    •    Adjectives
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  • Resort and Hotel English

    A conversation book

    for teachers of hotel English

  • English for Hotel Staff

    A conversation book for

    for hotel employees

   Introductions in English

 

Introductions                                  

Greeting Guests           Farwells and Well Being          Chit Chatting

 

In normal social situations, to continue an interaction after a greeting, it is customary for people
to introduce each other by giving their names (assuming of course they are meeting for the first time).

But remember, that not all hotel employees would normally exchange names with a guest.
For example, a bell man would not usually tell a guest his name, but a waitress in a restaurant
may, as part of the standard restaurant greeting (such as “Welcome to the Beef House. My
name is Rebecca and I’ll be your waitress tonight”). Guest service representatives who interact
with VIP guests may be more inclined to make a formal introduction as part of the extended
service provided VIP’s.

 

Dialogue- Introducing yourself

Staff: Hello, I’m Ms. Jandee.
Guest: Hello, Ms. Jandee, I’m Susan Appleton.

Guest: My name is John Grey.
Staff: Nice to meet you Mr. Grey, I’m Mrs. Sukjoy.

Guest: I’m George Franks. What’s your name?
Staff: My name is Sopida, Sopida Hakam. It’s a pleasure to meet you Mr. Franks.

Guest: Allow me to introduce myself. My name is Frank Jeffers.
Staff: I delighted to meet you Mr. Jeffers. My name is Pornpan Orasa.

 

This last example is a very formal introduction and would not be used unless meeting a very,
very important person in a very formal situation (such as a ball in the government mansion
while meeting the governor).

On occasion, you may find yourself in a situation where you have to introduce one person to
another. Look at these possible expressions that are used for this.

 

Dialogue- Introducing Others

Peter: Sam Kellogg, I would like to introduce Miss Helen Cranston.
Sam: Hello Miss Cranston, nice to meet you.
Helen: Nice to meet you too Mr. Kellogg.

Bob: Min Ju, this is my friend Betty Watson.
Min Ju: Hi Ms. Watson, a pleasure to meet you.
Betty: Same here.

Alice: Harry, let me introduce my supervisor, Mr. Lee.
Harry: Mr. Lee, it’s good to meet you.
Mr. Lee: Good to meet you too. But please, call me Sammy.

 

Point to remember

Many beginning learners use the expression “Nice to meet you”, even when they
interact with a person they have been introduced to before. This expression
(Nice to meet you) is only used at a first meeting, not after that. Instead
the person could say “Nice to see you again”.

 

Conversation Activities- Introductions

Practice using the above expressions by having a dialogue similar to the ones above with
a partner, one partner taking the role of the guest and the other the role of the staff. For
additional practice, switch roles. Practice the dialogue several times, trying to use all of
the expressions noted above.

 

 

  • Pages

    •    Asking for and Offering Help
    •    Asking for Permission
    •    Asking for/Giving Directions
    •    Expressing Opinions
    •    Giving Compliments
    •    Giving Instructions in English
    •    Greeting Hotel Guests
    •    Handling Guest’s Complaints
    •    Hotel Facilities & Amenities
    •    Making Comparisons
    •    Making Requests in English
    •    Paying Bills at a Hotel
    •    Say That Again
    •    Talking about Hotel Jobs
    •    Telephone English
    •    Time- Days and Months

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