Hotel Facilities & Amenities

 

Lesson Plans                   

Activities          Work Sheets 

 

Most hotels offer their guests many facilities and amenities for their use and enjoyment. The
facilities may include pools, sauna and steam room, a number of restaurants, a health center,
tennis courts, putting greens, programs for children, a business center, etc. Throughout the
course of the day a guest may ask a hotel employee about any one of them. Questions that
guests might have are: does the hotel have a particular facility, where it is located, when
are it’s hours of operation, how much does it cost, do the facility staff speak English, etc. 

Guests may also ask about facilities or places outside the hotel. Such places may be a diving
school, an historical site to visit, a hot night club, or a panoramic vista. The list could be
endless. The more knowledgeable hotel staff are about the local facilities and points of
interest, the better service they will be able to give to the guests. 

 

Below are lists of various facilities or activities that guest may inquire about. 

 

At a Hotel                              In the Community                

Restaurants                            Shopping Malls 

Cafés                                     Scuba diving                                    

 Lounges                                Snorkeling 

Spas                                      Golf                                                      

Saunas                                   Island Tours 

Steam Rooms                         Boat Charters               

Gift Shops                               Elephant Treks 

Gym/Fitness Centers               Zoos                 

Conference Rooms                   Museums 

Business Centers                     Panoramic Vistas 

Swimming Pools                      Aquariums 

Squash Courts                         Sea Kayaking 

Tennis Courts                           Open Traditional Markets 

Putting/chipping greens             Nature treks 

Children’s Programs                  Grocery Stores 

 

Expressions- Hotel Facilities

Look at these examples of guests requests about facilities. 

Question: Where can we (… see a good a good live band)? 

Response: You might want to try (…The Saxophone Restaurant). 

Question: I am looking for (… hot night club. Do you know of any)? 

Response: Well, one of my favorite places is ( … The Pink Pony). 

Question: Do you know where I can find (… fine jewelry)? 

Response: You may enjoy shopping at (…The Diamond Shop). 

Question: Could you recommend a (… good Italian restaurant)? 

Response: I would highly recommend ( … Guido’s). 

Question: Where’s a good place (… to see a movie)? 

Response: Have you been to (…the cinema at Central Festival)? 

Question: What is there to do (… here that is different)? 

Response: What about a tour of (…James Bond Island)? 

 

Dialogue- Hotel Facilities

Guest: We’re looking for a good restaurant for dinner? 
Staff: What kind of food are you interested in? 
Guest: Since we are in Thailand, we want to try Thai food. 
Staff: The Thai Thai Restaurant is always a good choice. 
Guest: Thank you very much. We’ll try it. 

Guest: Could you recommend a place to take our kids? They’re getting bored at the beach. 
Staff: There’s a movie theater in Phuket Town at Central Festival they might enjoy. 
Guest: Well maybe. Is there anything else more exciting? 
Staff: Lots of kids seem to have a great time at the Go-Cart track. 
Guest: No way. That’s way too dangerous. 
Staff: Have they ever ridden an elephant? 
Guest: No, but is it safe? 
Staff: Oh, absolutely. The elephants are well trained and the trainer leads the elephant along
          the path. Riders are strapped into the seats with safety belts, just like in a car. And to be
          truthful, the rides are not that long- 30 minutes or so. 
Guest: That sounds OK. 

Guest: I need to check my e-mail. Is there an Internet café near here? 
Staff: Certainly, sir. The Business Center at the hotel has Internet access. 
Guest: Can I also surf the Internet there? I need to find some information for a meeting. 
Staff: Absolutely sir. 
Guest: Can I also save information to a disk or flash memory? 
Staff: Of course. 
Guest: Do you know what it cost? 
Staff: To be honest sir, I don’t really know. But I’m sure it’s a nominal fee. 
Guest: Ok, thank you. 
Staff: My pleasure, sir. 

 

Conversation Activities- Hotel Facilities

1. Practice using the above expressions by having a dialogue similar to the ones above with
      a partner,  one partner taking the role of  the guest and the other the role of the staff.
      For additional practice, switch roles. Practice the dialogue several times, trying to
      use all of the expressions noted above. 

 2. Role play the following situations with a partner, with one partner taking the role of the
      guest and the other partner taking the role of  the staff. The guest is seeking information
       about: 

A place for dinner- Thai and Western food 

An outdoor adventure 

A movie 

A tour to a nearby island 

A night club 

Clothes Shopping 

Souvenir shopping 

Exercise 

Massage