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English for the Hotel Industry

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  • Resort and Hotel English

    A conversation book

    for teachers of hotel English

  • English for Hotel Staff

    A conversation book for

    for hotel employees

   Conversation Activities for Making Requests

 

Activities                                 

Lesson Plans          Work Sheets

 

 Group Activity- Requests, A Skit

Divide the class into groups of 2 or 3. Students work together to develop a skit that is grammatically
correct about guests making requests . Once the skit is developed, students present it to the teacher
and the rest of class. The teacher judges the skit based on grammar and language use, originality,
and acting ability.

 

Discussion- Requests

Have a discussion about the types of requests guests make. Can most of the requests be accommodated?
What is the most unusual request that a guest has made? Are most guests polite when they make requests-
or is it more like a demand? If a staff goes above and beyond the normal assigned duties to fulfill a request,
how do the quests acknowledge it- do they thank the staff profusely, commend them to their supervisor,
give bigger tips?

 

 Whole Class Activity- Requests,  First to Know

Put the following request items an the board and then read request descriptions. The students listen to
the descriptions and determine the request being made. The first person to know the request should
race to the board and circle it and put their initials in the circle. The student with the most initials win.

 

Unsweetened tea
     I can’t drink this tea; its’ too sweet.

Mustard
     I want the yellow sauce you put on hamburgers, not ketchup

Ocean view room
     All I can see from my room is another building.

A cab
     Good choice, they are air conditioned and much safer than motorcycle taxis.

A baby crib
     I’m afraid that if she sleeps on the bed she will roll off and hurt herself.

Carrying packages
     Thanks, those are much heavier than I thought.

A freshly pressed suit
     It’s crucial that I get it done on time, I have a very important meeting in the morning.

Very crispy bacon
     I can’t eat it if it has undercooked fat and is limp.

A newspaper delivered to room
     I always start the day by completing the daily crossword puzzle.

Extra blankets
     It got very cold in the room last night, I could hardly sleep.

Change reservation time
     We’ll get back from the tour later than expected and can’t be there at the reserved time.

Housekeeping cleaning later
     I’m on vacation and want to sleep until at least 2:00PM everyday.

 

 

  • Pages

    •    Asking for and Offering Help
    •    Asking for Permission
    •    Asking for/Giving Directions
    •    Expressing Opinions
    •    Giving Compliments
    •    Giving Instructions in English
    •    Greeting Hotel Guests
    •    Handling Guest’s Complaints
    •    Hotel Facilities & Amenities
    •    Making Comparisons
    •    Making Requests in English
    •    Paying Bills at a Hotel
    •    Say That Again
    •    Talking about Hotel Jobs
    •    Telephone English
    •    Time- Days and Months

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