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English for the Hotel Industry

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  • Resort and Hotel English

    A conversation book

    for teachers of hotel English

  • English for Hotel Staff

    A conversation book for

    for hotel employees

   Work Sheets for Making Requests

 

Work Sheets                            

Lesson Plans            Activities

 

Work Sheet 1- Requests

Write the correct word on the line that will complete the sentence.

 

tour               noisy                gym              apron

get                like                  freshly           slices

replace         crib                  early              airline

mind             messy             change          seeds

working        room                arrange         shampoo

1. Do you _________ changing my __________ reservation?

2. Could I get a _______ put in my ____________ for the baby?

3. Could we _____________ rooms? Being so close to the elevator is too ________.

4. Could you _________ for a ________ to Phi Phi Island for us?

5. I’d like to ___________ pancakes with bananas and peach _________ on them?

6. I would ___________ extra soap and _____________ left in the room.

7. Could you _____________ the iron? It doesn’t seem to be __________.

8. Can I get a ___________ peeled and sliced apple with the ___________ removed?

9. My child is very__________. Could you make sure she wears an _______ when
      painting.

10. Is there any way to have the _______ open a half an hour _________?

 

Work Sheet 2- Requests 

Match the appropriate responses with the questions by putting the correct number
of the question on the line of the 
response.

 

1. The light went out in the bath room.                      ____ Yes sir, just dial the room    
     Could I bet it replaced?                                                   number.

2. I left three bags in the trunk of my car.                  ____ I’ll see what I can do.
    Could you get them for me?

3. Is it possible to get a small printer for my              ____ Of course sir, let me   
     notebook. I need to print out some                                 serve  these drinks and      
    documents for a meeting tomorrow.                               I’ll be right back.

4. I just thought you should know that                       ____ Yes sir, I’ll call maintenance     
    someone spilled shampoo all over the                           and they’ll replace the bulb right
    shower floor and it’s very slippery.                                  away.
    It could be dangerous.

5. We are ready to order now.                                  ____ I’ll get some right away.

6. Do you have Lee and Perrin’s Steak                    ____ There’s one in the back.   
     Sauce?                                                                          Just  follow me and we’ll
                                                                                            take care of that.

7. Could I get some more sugar?                              ____ I’m sure there’s some in the
                                                                                            kitchen.  Give me a minute
                                                                                            and I’ll find some.

8. Could I use your phone to call my room?               ____ If I could have the keys, I’ll
                                                                                             attend to that immediately.

9. Could I get a couple of towels to wipe up                ____ Thank you for letting me     
     sweat while I exercise?                                                    know, I’ll get right on it.

10. Do you have a first aid kit? I just cut my               ____ Of course sir, I’ll get    
      finger.                                                                               those for you right away.

 

 

  • Pages

    •    Asking for and Offering Help
    •    Asking for Permission
    •    Asking for/Giving Directions
    •    Expressing Opinions
    •    Giving Compliments
    •    Giving Instructions in English
    •    Greeting Hotel Guests
    •    Handling Guest’s Complaints
    •    Hotel Facilities & Amenities
    •    Making Comparisons
    •    Making Requests in English
    •    Paying Bills at a Hotel
    •    Say That Again
    •    Talking about Hotel Jobs
    •    Telephone English
    •    Time- Days and Months

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