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Hotel-tefl An English Language site dedicated to the hotel industry |
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Activities- Requests
Group Work- A Skit Divide the class into groups of 2 or 3. Students work together to develop a skit that is grammatically correct about guests making requests . Once the skit is developed, students present it to the teacher and rest of class. The teacher judges the skit based on grammar and language use, originality, and acting ability.
Discussion Have a discussion about the types of requests guests make. Can most of the requests be accommodated? What is the most unusual request that a guest has made? Are most guests polite when they make requests- or is it more like a demand? If a staff goes above and beyond the normal assigned duties to fulfill a request, how do the quests acknowledge it- do they thank the staff profusely, commend them to their supervisor, give bigger tips?
Whole Class- First to Know Put the following request items an the board and then read request descriptions. The students listen to the descriptions and determine the request being made. The first person to know the request should race to the board and circle it and put their initials in the circle. The student with the most initials win. Unsweetened tea I can't drink this tea, it's too sweet. Mustard I want that yellow sauce you put on hamburgers, not ketchup. Ocean view room All I can see from my room is another building. A cab Good choice, they are air conditioned and much safer than motorcycle taxis A baby crib I'm afraid that if she sleeps on the bed she will roll off and hurt herself. Carrying packages Thanks, those are much heavier than I thought. A freshly pressed suit It's crucial that I get it done on time, I have a very important meeting in the morning. Very crispy bacon I can't eat it if it has undercooked fat and is limp. A newspaper delivered to room I always start the day by completing the daily crossword puzzle. Extra blankets It got very cold in the room last night, I could hardly sleep. Change reservation time We'll get back from the tour later than expected and can't be there at the reserved time. House keeping cleaning later I'm on vacation and want to sleep until at least 2:00PM everyday. Work Sheet 1- RequestsWrite the correct word on the line that will complete the sentence. tour noisy gym apron get like freshly slices replace crib early seeds mind messy change working room arrange shampoo airline
1. Do you _________ changing my __________ reservation? 2. Could I get a _______ put in my ____________ for the baby?
3. Could we _____________ rooms? Being so close to the elevator is too ________.
4. Could you _________ for a ________ to Phi Phi Island for us?
5. I’d like to ___________ pancakes with bananas and peach _________ on them?
6. I would ___________ extra soap and _____________ left in the room.
7. Could you _____________ the iron? It doesn’t seem to be __________.
8. Can I get a ___________ peeled and sliced apple with the ___________ removed?
9. My child is very__________. Could you make sure my child wears an __________ when painting.
10. Is there any way to have the ___________ open a half an hour _________? Match the appropriate responses with the questions by putting the correct number of the question on the line of the response. 1. The light went out in the bath room. ____ Yes sir, just dial the
Could I bet it
replaced?
car. Could you get them for me?
for my notebook. I
need to print out
some documents
for a meeting tomorrow.
that someone spilled
shampoo all
over the shower floor
and it’s very
slippery. It could be
dangerous. away.
Steak Sauce? Just
take care of that.
the kitchen; give me a minute and I’ll find
some.
room? I’ll
immediately.
wipe up sweat while I
exercise?
10. Do you have a first aid kit? I just
cut my
finger.
those for |
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