Conversation Activities for Telephone English
Activities
Lesson Plans Work Sheets
Role Play Activity- Telephone Use
Role play the following situations with a partner, one person taking the role of the caller
and the other person taking the role of the callee.
Message 1- A is calling, B is taking message
Information for A Information for B
Name of caller: Warren Keller Reason can’t answer: Out of office
Name of person wanted: Sam Fuller
Reason for call: Meeting canceled
Message: Reschedule for Wednesday at 10:30
Message Memo
Date: _________________________
Time:_________________________
To: ___________________________
Message: __________________________________________
__________________________________________
__________________________________________
Message 2- A is calling, B is taking a message
Information for A Information for B
Name of caller: Alice Lynn Reason can’t answer: On another line
Name of person wanted: Choi Sung Hee
Reason for call: Thompson merger
Message: Call office ASAP
Message Memo
Date: _________________________
Time:_________________________
To: ___________________________
Message: __________________________________________
__________________________________________
__________________________________________
Message 3- B is calling, A is taking a message
Information for B Information for A
Name of caller: Bobby Smith Reason can’t answer: Went to store
Name of person wanted: Sally Dupont
Reason for call: Dance
Message: Can’t make it to the dance, call her later
Message Memo
Date: _________________________
Time:_________________________
To: ___________________________
Message: __________________________________________
__________________________________________
__________________________________________
Message 4- B is calling, A is taking a message
Information for B Information for A
Name of caller: Randy Goose Reason can’t answer: At doctor’s
Name of person wanted: Clara Oates
Reason for call: Party
Message: Bring cookies to party, call her later
Message Memo
Date: _________________________
Time:_________________________
To: ___________________________
Message: __________________________________________
__________________________________________
__________________________________________
