Work Sheets for Telephone Use

 

Work Sheets                         

Lesson Plans          Activities

 

Work Sheet 1- Telephone Use

Fill in the blanks by writing the correct word on the line that will complete the sentence.

 

message              beep                   lines                  hold

you                      massage             leave                 wait

how                      I’m                     time                  take

Friday                  may                     calling              sorry

Spa                     thank                   will                   wrong

good                    want                    would               please

1. _________ afternoon. __________ may I help you?

2. Yes, I __________ to speak to Mr. Peterson ___________.

3. __________ the line please, I’ll connect ____________.

4. I’m ____________. You must have the ____________ number.

5. ________ sorry sir, but he is out of the office at the moment. Can I __________
    a _____________?

6. Yes, I __________ like to schedule an _______________ for ________.

7. ________ I ask who is _____________?

8. Yes, I’m calling to find out what ___________ the ____________ opens.

9. You have reached 777-7777. At the __________ please ________ a message.

10. _________ you for calling the Hilton. You are very important to us. However, all
      our ___________ are busy at the moment. Please ________ for the next available
      operator. We __________ be with you momentarily.

 

Work Sheet 2- Telephone Use

Match the appropriate responses with the questions by putting the correct number
of the question on the line.

 

1. May I speak to Mr. Carson?                         ___ This is Mr. Dogood from
                                                                                  Samson’s Dining Equipment.

2. Hello.                                                            ___ No that’s OK, I’ll just call back later.

3. Well, I really have to be going.                     ___ Could I have extension 453 please.

4. Please leave a message at the beep.         ___ Yes, I would like to make a
                                                                                 reservation for Saturday night.

5. Thai Thai Restaurant, how may I help         ___ Of course, I’ll talk to you later.     
     you?                                                                     Goodbye.

6. She’s not in the office right now. Can I        ___ I’m sorry he’s out of the office at the     
     take a message?                                                moment.

7. Who may I ask is calling?                            ___ Yes please, have her call Miss Walters
                                                                                  at 567-9932.

8. Would you like to leave a message?            ___ Is Henry in?

9. How may I direct your call?                          ___ No it isn’t. that number is 6767.

10. Is this the Fitness Center?                         ___ Hello Mr. Parkins, this is Emily Loons.  
                                                                                 Please call me at 777-5544 ASAP.
                                                                                 Thanks. Bye.