Fill in the blanks by writing the correct word on the line that will complete the sentence.

            message             beep                    lines                     hold          

you                       massage             leave                    wait

how                      I’m                        time                      take

Friday                  may                      calling                  sorry

Spa                      thank                    will                        wrong

good                    want                     would                    please

1. _________ afternoon. __________ may I help you?

2. Yes,  I __________ to speak to Mr. Peterson ___________.

3. __________ the line please, I’ll connect ____________.

4. I’m ____________. You must have the ____________ number.

5. ________ sorry sir, but he is out of the office at the moment. Can I

    __________ a _____________?

6. Yes, I __________ like to schedule an _______________ for ________.

7. ________ I ask who is _____________?

8. Yes, I’m calling to find out what ___________ the ____________ opens.

9. You have reached 777-7777. At the __________ please ________ a

    message.

10. _________ you for calling the Hilton. You are very important to us.

      However, all our ___________ are busy at the moment. Please

      ________ for the next available operator. We __________ be with you

      momentarily.

Work Sheet 2- Telephone

Match the appropriate responses with the questions by putting the correct number of the question on the line.

1. May I speak to Mr. Carson?                   ___ This is Mr. Dogood from

                                                                               Samson’s Dining Equipment.

2. Hello.                                                         ___ No that’s OK, I’ll just call back

                                                                               later.

3. Well, I really have to be going.                ___ Could I have extension 453

                                                                                please.

4. Please leave a message at the             ___ Yes, I would like to make a

    beep.                                                                 reservation for Saturday night.

 5. Thai Thai Restaurant, how may I           ___ Of course, I’ll talk to you later.

     help you?                                                          Goodbye.

 6. She’s not in the office right now.           ___ I’m sorry he’s out of the office at

     Can I take a message?                                 the moment.

 7. Who may I ask is calling?                      ___ Yes please, have her call Miss

                                                                               Walters at 567-9932.

 8. Would you like to leave a                       ___ Is Henry in?

     message?

 9. How may I direct your call?                    ___ No it isn’t. that number is 6767.

 10. Is this the Fitness Center?            ___ Hello Mr. Parkins, this is Emily

                                                                               Loons. Please call me at

                                                                               777-5544 ASAP. Thanks. Bye.

Other Useful TEFL Links

Yada-Yada English

 An English conversation language site for students and teachers

focusing on English expressions used for various functions

and situations.

TEFL Daddy 

Frank and friendly advice written by an experienced
EFL teacher & former Peace Corps Volunteer:
working overseas since 1989

TEFL Boot Camp

Free Online TEFL Training

What you need to know to start

Teaching English Overseas

TEFl Temp

TEFL Temp is your short-term EFL jobs directory:

Short-term English Teaching Jobs around the World

TEFL-ebooks

 TEFL eBooks featuring Country Guides, ESP Manuals

                   and other publications written by experienced teachers

who have spent significant time overseas.

The Ultimate Peru List

A guide for people living or planning to move to Peru

The Latin American Job List

Find work as an English teacher in the Caribbean,

Central America and South America. With The

LA Job List you’re given access to hundreds of

Latin American schools, institutes and universities

that need English teachers like you.

Check out TEFL

related websites