Conversation Activities for Paying Bills at a Hotel
Activities
Lesson Plans Work Sheets Shopping
Have a discussion about the problems you encounter when guests settle their bills. What kinds
of problems are there? What is the most common problem? Does it happen very often? Are
guests being charged for services they did not receive? Are there many mistakes made by the
hotel? Do guests try to get more than they want to pay for? What is the reaction of the guests
when the hotel makes mistakes? Are they understanding? Are they angry? When having the
discussion give specific examples of problems encountered.
Group Activity- Bill Settlement, A Skit
Divide the class into groups of 2 or 3. Students work together to develop a skit that is
grammatically correct about a guest being charged for a service (or item in a
restaurant) he didn’t receive. Once the skit is developed, students present it to
the teacher and the rest of class. The teacher judges the skit based on
language, grammar use, pronunciation, originality, and acting ability.
Whole Class Activity- Bill Settlement, First To Know
Put the following words (in bold) on the board. The teacher reads the definitions of the words. Supplement: An addition to something Amount: The cost of something Sub-total: The amount of part of a bill Total: The entire cost of something Exchange Rate: The cost of one currency compared to another Room Rate: The price of a room at a hotel Charge: To pay for something with a credit card Discount: An amount subtracted from the total Invoice: Another word for bill Coupon: A paper with a set price (usually discounted) for a good Balance: The amount of money remaining (usually in a bank account) Debit: To subtract from a balance Credit: To add to a balance Deposit: To put money into a bank account Gratuity: An extra amount added to a bill given to a waiter or waitress for good service Tip: A gratuity Service charge: An additional amount added to a bill Tax: An amount added to a bill that goes to the government
Students listen to the definition and the first student that knows the word races to the board
