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English for the Hotel Industry

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  • Resort and Hotel English

    A conversation book

    for teachers of hotel English

  • English for Hotel Staff

    A conversation book for

    for hotel employees

   Shopping at a Hotel

 

Shopping at a Hotel          

Lesson Plans          Activities          Work Sheets

 

Most hotels have shops of one sort or another in them, and of course guests use these shops
to make purchases.

There are any number of expressions that are used when shopping. Look at some of these
examples.

 

Expressions- Shopping

From Staff                                                                From Guests   

May (can) I be of assistance?                                   How much are the… (blue jeans)?   

How can (may) I help you?                                       Could you tell me the price of that … (camera)?   

May I assist you?                                                        Do you have any…(playing cards)?   

Could I help you find something?                              No thanks, I’m just browsing.   

How much is this cap?                                             That’s… ( $9.99).   

How much are these earrings?                                They are … ( 4500 Baht).   

What … ( size do you need)?                                   I …( wear a size 12).   

I’m sorry, that’s the largest size we carry.                Do you have this in… (a larger size)?   

Yes, it also comes in …(green, red, and blue).        Does this come in … (a different color)?   

 

Dialogues- Shopping

Staff: Welcome to THE BOUTIQUE. How may I help you?   
Guest: I’m looking for a bathing suit?   
Staff: A one piece, two piece, or a bikini?   
Guest: A two piece, but not too revealing.   
Staff: We have some over here.   
Guest: That blue and white polka dot one looks nice. How much is it?   
Staff: It’s $75.   
Guest: That’s a bit pricey, but I’ll take it.   

Staff: Good afternoon, may I be of assistance?   
Guest: Yes, how much is the carved elephant?   
Staff: That’s 755 Baht.   
Guest: Could you tell me what it’s made from?   
Staff: That’s made from teak.   
Guest: I’ll take it.   

Guest: Excuse me, do you have any yellow T-shirts?   
Staff: Yes sir, they are right over there.   
Guest: Thanks. Do you have any bigger ones?   
Staff: Let me check in the back. I’ll return in a moment.   
Guest: Thanks.   

Staff: Good afternoon, may I be of assistance?   
Guest: No thanks, just looking around.   
Staff: OK, if you need anything, just let me know.   
Guest: Oh, I will.   

 

Conversation Activities- Shopping

1. Practice using the above expressions by having a dialogue similar to the ones above with
      partner, one partner taking the role of the guest and the other the role of the staff.
      For additional practice, switch roles.  Practice the dialogue several times, trying to
      use all of the expressions noted above.   

2. Role play the following situations with a partner, one person taking the role of the guest
      buying something in a shop and the other person taking the role of a clerk at the shop.
      The guest should ask questions about price, colors, sizes, what made from, etc. 

     The guest is looking for the following items   

A baseball cap   

A T-shirt   

A pair of sun glasses   

A stone sculpture of Buddha   

An audio CD

 

 

  • Pages

    •    Asking for and Offering Help
    •    Asking for Permission
    •    Asking for/Giving Directions
    •    Expressing Opinions
    •    Giving Compliments
    •    Giving Instructions in English
    •    Greeting Hotel Guests
    •    Handling Guest’s Complaints
    •    Hotel Facilities & Amenities
    •    Making Comparisons
    •    Making Requests in English
    •    Paying Bills at a Hotel
    •    Say That Again
    •    Talking about Hotel Jobs
    •    Telephone English
    •    Time- Days and Months

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