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English for the Hotel Industry

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    •    Adjectives
    •    Adverbs
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    •    Determiners
    •    Interjections
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    •    Pronouns
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  • Resort and Hotel English

    A conversation book

    for teachers of hotel English

  • English for Hotel Staff

    A conversation book for

    for hotel employees

   Work Sheets for Help and Advice

 

Work Sheets                              

Lesson Plans- Help          Lesson plans- Advice          Activities 

 

Work Sheet 1- Help and Advice

Write the correct word on the line that will complete the sentence.  

pleasure               appreciate             your                       pardon 

door                     thank                   me                         need 

don’t                    bags                    assistance              mention 

having                  would                   my                         assist 

help                     some                   for 

1. _____________ you like some help? 

2. _________ me ma’am, do you ___________ help with your _______? 

3. Excuse _________, could you __________ me with my luggage? 

4. Pardon me, do you need any __________ opening the __________? 

5. I’m ____________ trouble getting this safe open. Could you _______ me? 

6. _________ mention it ma’am. It was my ____________. 

7. Would you like _________ help with _______ luggage? 

8. _________ you so much _________ your help? 

9. Thanks, I really _____________ your help? 

10. Don’t __________ it sir, it was __________ pleasure. 

 

Work Sheet 2- Help and Advice

Match the appropriate responses with the questions. Put the correct number of the
question on the line. 

 

1. Why don’t you use some of this sun                        ___ Of course, but all the  
     screen?                                                                           pharmacies are closed.

2. You should take a taxi, it’s safer.                              ___ No trouble at all, glad to help. 

3. You really shouldn’t have gone to all                         ___ Maybe you’re right, it’s just    
     that trouble, but I appreciate it.                                        that I hate doctors. 

4. I think you should call the police.                              ___ That’s a good idea. Should I put
                                                                                             it on all over or just on  my
                                                                                             face? 

5. Thanks for the help with the bags young                 ___ My pleasure sir. 
     man. 

6. Let me help you with those packages                     ___ No thanks, you’ve done plenty   
    ma’am.                                                                            already.

7. Is there anything else I can help you                      ___ No I can’t, I have to leave    
    with?                                                                               tomorrow. 

8. Have you considered taking antacid                       ___ Not me, they won’t be able to  
     tablets?                                                                          anything.  It will just be a waste
                                                                                           of time. 

9. You could always go to both places, one                ___ Thank you. 
     today, one tomorrow. 

10. You really should see a doctor, that cut                ___ I know, but it’s also very a      
       looks really bad.                                                            lot  more expensive.

  • Pages

    •    Asking for and Offering Help
    •    Asking for Permission
    •    Asking for/Giving Directions
    •    Expressing Opinions
    •    Giving Compliments
    •    Giving Instructions in English
    •    Greeting Hotel Guests
    •    Handling Guest’s Complaints
    •    Hotel Facilities & Amenities
    •    Making Comparisons
    •    Making Requests in English
    •    Paying Bills at a Hotel
    •    Say That Again
    •    Talking about Hotel Jobs
    •    Telephone English
    •    Time- Days and Months

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